Policies
Privacy Policy
We do not share personal or financial information with 3rd parties, aside from Square. We do accept and submit card number and necessary information to complete transactions through their (square) app/website. We mainly request a name, address, and card on file or anything pertaining to games.
Refund Policy
We request a non-refundable deposit that goes toward the balance. If you cancel the event, we still can not refund deposit due to that spot being occupied and not open for another customer.
In the event that it rains or the weather is bad, a refund can be issued or we can re-schedule. Refunds are issued back to the card on file, we can not refund with cash or any other payment.
Weather Policy
We can't predict the weather on scheduled days but we ask that customers check weather for the event date for better insight on planning.
We have games like the interactive inflatables that cannot withstand heavy rain, strong winds and bad weather. Bad weather could damage items or hurt others in the area. We would like for everyone to be safe and prevent replacement of games.
The best way to ensure success that helps both parties is to refrain from operating equipment during those times. We ask for understanding with the process. Thanks
Questions and Answers
Why do we request a card on file?
Great question! We ask for a card on file in the event if games are damaged or lost, etc. We communicate with customers prior to charging cards and also, we remove cards after games are returned in the shape it was given. Of course, wear and tear will be expected.
Why do we request deposits?
If a customer occupies a date with no deposit and someone else wishes to book that same date, we turn that person away and the current customer could become a no-show or cancel. We as a business will take a loss due to that process.